NOTICE: ADDITIONAL FEE OCCURRENCES (If Applicable) AS OF OCTOBER 1, 2022.
LATE PICK UPS: Please be on time to pick-up your pet(s). We work by Appointment and do not have the staff or facilities for your pet to stay after the groom has been completed. We will notify you either by call or by text (your choice) when your pet will be ready. Once we have done that you may have up to 30 mins to arrive. To enforce this policy, a $20 kennel fee may be added to your invoice.
NO-SHOWS AND CANELLALTIONS: No-shows and Cancellations: No shows, last minute cancellations (less than 36 hours notice) or continual re-scheduling are subject to a $35.00 fee per pet which will be REQUIRED TO PAY BEFORE WE CAN BOOK YOUR NEXT APPOINTMENT. You may reserve another appointment by credit card for a full groom and the no-show fee. Please be respectful of our time as we are a by-appointment business, and another client could have taken your appointment had we known.
HOLIDAY CANCELLATIONS: (BEGIN NOVEMBER 1ST - JANUARY 5TH) Cancellations during Holiday weeks will result in a $50.00 no show fee and pre- payment will be needed prior to ALL future appointments. These are our busiest time and we have clients who would have gladly taken you appointment given the 36 hour notice time.
HOLIDAY ACCOMMODATION FEE: LAST MINUTE AND/OR SAME DAY APPOINTMENTS WILL HAVE AN ADDITIONAL $35.00 ADDED TO OUR NORMAL COST. Once we are fully booked, getting your pet in requires our groomers to come in on scheduled days off and/or staying later to make it happen for you.